Mortgage Operations Specialist

Zillow

2d • Remote

About The Position

As Mortgage Operations Specialist, you will design and evolve the operational systems, automation frameworks, and performance infrastructure that support Zillow’s Mortgage Marketplace sales organization. This role operates at the intersection of systems design, data intelligence, and sales enablement. You will independently identify opportunities to modernize workflows, standardize data, introduce automation, and embed actionable insights into daily operations. This role is responsible for developing scalable solutions, determining implementation approaches, and exercising independent judgment in evaluating system enhancements, workflow changes, and operational priorities that directly influence sales performance and marketplace execution. Success is defined by measurable improvements in efficiency, visibility, automation adoption, and execution rigor across ZGMI.

Requirements

• 5+ years of experience in sales operations, revenue operations, business operations, or similarly analytical, systems-driven roles
• Demonstrated experience analyzing sales productivity, goal attainment, or funnel performance metrics to drive operational improvement
• Experience maintaining and enhancing sales force automation systems (e.g., CRM configuration, workflow rules, reporting structures)
• Proven ability to design and implement reporting frameworks, dashboards, or operational tooling that improved visibility and execution
• Proficiency with CRM platforms (e.g., Salesforce) and data/reporting tools (e.g., Tableau, Databricks, or similar)

Nice To Haves

• Experience leveraging AI or advanced automation tools to modernize workflows and reduce manual dependency is a plus
• Experience partnering cross-functionally with Business Analytics, Product, or Engineering teams to implement systems enhancements is a plus

Responsibilities

• Design and optimize scalable operational workflows that improve visibility, efficiency, and execution across the mortgage marketplace
• Build and enhance intelligence frameworks and dashboards that translate marketplace data into actionable insights for Sales and leadership
• Analyze sales productivity, goal attainment, and funnel performance metrics to identify execution gaps and performance lift opportunities
• Maintain and enhance sales force automation systems (e.g., CRM configurations, workflow rules, tracking structures) to strengthen accountability and operational rigor
• Identify and implement automation opportunities, including AI-enabled solutions, to reduce manual effort and increase real-time decision support
• Partner with Business Analytics to standardize data definitions and establish reliable, centralized sources of truth
• Drive cross-functional adoption of operational improvements by translating insights into scalable process enhancements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed