Mortgage Operations Manager

Consumers Credit Union-posted 11 months ago
Full-time • Mid Level
Onsite - Kalamazoo, MI
251-500 employees
Credit Intermediation and Related Activities
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The Consumers Credit Union team is looking to hire a passionate Mortgage Operations Manager to join our team. As a Mortgage Operations Manager, you are responsible for handling the full scope of operations for processing, underwriting, closing and post-closing of all mortgages. You are responsible for leading the mortgage operations team to deliver the best member experience and ensure production and risk standards are met. You will provide leadership for all operational activities and have broad knowledge of both current and future systems necessary for growth. Additionally, you will recommend and implement procedural changes for improvements in accuracy and efficiency. You will comply with all laws and regulations pertaining to job function such as Fair Lending, HMDA.

  • Manage change and execute scaled growth for increased efficiency.
  • Introduce new broader knowledge of industry best practices.
  • Create, manage and maintain quality and efficiency measures (QC, controls, scorecard).
  • Assist the Vice President of Mortgage in developing short- and long-term goals for the department.
  • Maintain synergy and engage with stakeholders, including the sales team and other departments in the credit union.
  • Stay current with compliance, underwriting and closing requirements (Fannie Mae, Freddie Mac, FHLBI).
  • Manage third party vendor relationships, including but not limited to title providers, appraisal management companies, and document management companies.
  • Maintain high member satisfaction.
  • Conduct team evaluations and facilitate team education.
  • Participate in audits and exams.
  • Administrator/support for Loan Origination System(s).
  • 5-10 years of similar or related experience.
  • Engaging team leader with experience building high performing teams.
  • Underwriting and appraisal review experience preferred.
  • Thorough understanding of best practices, mortgage loan documentation, mortgage loan processing, closing, regulatory compliance, mortgage loan underwriting, and investor/secondary market requirements.
  • Strong computer skills and working knowledge of mortgage LOS.
  • Understanding of credit union history, philosophy, culture, values, and vision.
  • Understanding of credit union rules and regulations.
  • Understanding of credit union operating policies and procedures.
  • Outstanding health, dental, and vision plans.
  • Excellent health insurance plan with low copays and low deductible for major medical.
  • 401(k) plan with a 100 percent match up to the first 10 percent of contribution after 60 days of employment.
  • Generous paid time off.
  • Paid gym memberships.
  • In-house training.
  • Wellness programs.
  • Life coaches.
  • Tuition reimbursement.
  • Loan discounts.
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