Mortgage Operations-Funding Manager

SAFE Credit Union•Folsom, CA

54d•$78,000 - $97,000•Hybrid

About The Position

Responsible for leading, performing, and directing the work of the Real Estate loan funding and closing team. Ensures mortgage loans are reviewed, disclosed, closed, and disbursed accurately and within required timeframes. Provides administrative support to help SAFE achieve its goals.

Requirements

Associate's degree (A.A.) or equivalent from two-year college or technical school and five plus years of related experience and/or training; or equivalent combination of education and experience.
May be responsible for obtaining and maintaining Notary Public commission.
Thorough knowledge of loan products, underwriting guidelines, escrow/title practices, documentation requirements and regulatory compliance. Previous experience with Loan Origination Systems (preferably Encompass).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrated team player
Strong organizational skills
Professional and courteous phone skills
Ability to coordinate multiple projects and processes concurrently
Excellent communication and interpersonal skills sufficient to build positive, productive and effective professional working relationships.
Demonstrated skill in planning, organizing and controlling work.
Strong analytical skills.
Ability to work in a fast-paced production environment.
Ability to use a computer with emphasis on Microsoft Word and Excel, 10-key adding machine and other related equipment.
Excellent communication skills (verbal, written, listening skills, and empathy).
Expert ability to build relationships with other leaders, business partners, and stakeholders.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Responsibilities

Handles and resolves all closing issues.
Responsible to operate as a backup for funding/post-closing employees in their absence.
Directly supervises employees in the Real Estate Closing and Funding department.
Resolves defects on closing documents
Resolves suspense conditions provided by investors/agencies.
Works with team to correct closing issues and system discrepancies as appropriate and necessary (i.e. Note, Deed of Trust, HUD-1, boarding screens etc.).
Communicates with internal and external clients to obtain missing or corrected documents in a timely manner (members, servicing vendor and title company, etc.)
Act as investors and servicing company’s primary contact for all closing issues.
Establish individual and team goals. Supervise loan funding and opening desk staff to ensure goals are met. Provide coaching, as applicable.
Assist in the annual preparation and management of the budget. Work within the budget guidelines. Reports variances, as applicable.
Complete annual performance reviews for assigned employees.
Develop and monitor training plan for new and existing employees.
Reconcile assigned general ledger accounts each month.
Track and analyze trends pertaining to SAFE’s funding, closing and opening desk operation, (turn-around times, production, etc.)
Prepare applicable production and delivery reports.
Maintain accurate up-to-date funding and closing procedures.
Assist with special projects as applicable.
Complete other duties as assigned.

Benefits

full medical, vision, dental, 401k matching, HSA, and FSA
Professional Development Opportunities: Offering training programs, workshops, and mentorship.
Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
Career Growth: Clear paths for career advancement and internal promotions.
Work-Life Balance: Encouraging a healthy balance between professional and personal life.
Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.