Mortgage Loss Mitigation Specialist

Workway • Coppell, TX

387d • $55,120 - $55,120

About The Position

The Mortgage Loss Mitigation Specialist is responsible for assisting in customer correspondence, ensuring compliance with regulatory requirements, and tracking customer complaints. This role focuses on promoting a positive customer experience by identifying trends and collaborating with department leaders to address root causes of issues.

Requirements

• High school diploma or general education degree (GED).
• Knowledge of Basic MS Office Suite, electronic mail, internet software, database software, and loan servicing systems (such as Fidelity).

Responsibilities

• Assist the customer correspondence group to ensure regulatory requirements are followed and timelines are met.
• Report and track all regulatory, state, presidential, and general customer complaints.
• Determine trends and work with department leaders to identify root causes and remediation strategies to enhance customer experience.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED