Mortgage Loss Mitigation Specialist

$55,120 - $55,120/Yr

Workway - Coppell, TX

Full-time - Entry Level

Coppell, TX

Administrative and Support Services

About the position

The Mortgage Loss Mitigation Specialist is responsible for assisting in customer correspondence, ensuring compliance with regulatory requirements, and tracking customer complaints. This role focuses on promoting a positive customer experience by identifying trends and collaborating with department leaders to address root causes of issues.

Responsibilities

• Assist the customer correspondence group to ensure regulatory requirements are followed and timelines are met.
• Report and track all regulatory, state, presidential, and general customer complaints.
• Determine trends and work with department leaders to identify root causes and remediation strategies to enhance customer experience.

Requirements

• High school diploma or general education degree (GED).
• Knowledge of Basic MS Office Suite, electronic mail, internet software, database software, and loan servicing systems (such as Fidelity).

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance