Mortgage Loan Servicing Specialist I, II, or III (Depending on Experience)
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About The Position
This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position. The Mortgage Loan Servicing Specialist I is responsible for handling various member and vendor requests, generating and mailing regulatory notices and disclosures, and being a resource for other servicing department teams while adhering to Fannie Mae, VA and FHA servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures. The Mortgage Loan Servicing Specialist II is responsible for handling various member and vendor requests, generating and mailing regulatory notices and disclosures, and being a resource for other servicing department teams while adhering to Fannie Mae, VA and FHA servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures. The Mortgage Loan Servicing Specialist III role is to provide member service to members with first mortgage active and paid in full loans with Ent Credit Union, serve as a team lead for servicing department employees, and a resource for other mortgage department teams. This position is responsible for assisting the Servicing Supervisor with assessing the department needs, training and coaching new employees, and researching, responding to, and completing member and vendor requests, in accordance with Federal National Mortgage Association (FNMA, aka 'Fannie Mae'), Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.
