Mortgage Loan Servicing Representative

Commerce Bank

102d • $18 - $26

About The Position

The main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting and payoffs.

Requirements

• Thorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact.
• Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the group.
• Ability to work with other departments to meet time requirements.
• Ability to consistently meet or exceed minimum departmental productivity standards.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook.

Nice To Haves

• 2+ years Real Estate loan experience required.
• 2+ years of customer service via telephone, email and chat, experience preferred.

Responsibilities

• Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions; includes administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default.
• Process mortgage releases and subsequent documents to borrowers.
• Perform customer service via telephone, email and chat.
• Perform other duties as assigned.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development.
• Education assistance.
• Voluntary supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees