Mortgage Loan Servicer and Quality Compliance

WEOKIE Federal Credit Union•Oklahoma City, OK

15d

About The Position

Maintains and monitors portfolio mortgage loans from closing through the expiration of the regulatory retention period. Assist members daily with any questions or concerns with the servicing of their loans. Assist with Quality Control reviews.

Requirements

Mathematics – Using mathematics to assist members or to solve problems.
Active Listening – Giving full attention to what other people are saying, taking time to understand points made, asking questions as appropriate, and not interrupting at inappropriate times. The ability to listen to and understand information and ideas presented through spoken words and sentences.
Service Orientation – Actively looking for ways to help people.
Social Perceptiveness – Being aware of others reactions and understanding why they react as they do. The ability to tell when something is wrong or is likely to go wrong.
Coordination – Adjusting actions in relation to others actions.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Speaking – The ability to communicate information and ideas in speaking so others will understand.
Near Vision – The ability to see details at close range (within a few feet of the observer).
Computer – Ability to enter data using a computer.
Time Management – Managing one’s own time and the time of others.
Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Must be bondable.
High School Diploma or the equivalent.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Nice To Haves

Degree from accredited university or college and/or previous mortgage experience desired.
Proficiency in both English and Spanish is preferred, but not required.

Responsibilities

Regular attendance in the work site.
Performs daily transactions and clerical tasks on the mortgage servicing data processing system.
Monitors and gathers items needed to complete loan files.
Assists members over the phone and in the office regarding the servicing of their mortgage loan.
Organizes and uploads closed loan file documents.
Maintains and monitors escrow accounts and performs escrow analysis.
Pays premiums for real estate taxes, mortgage insurance, hazard insurance, flood insurance, and other escrow items as needed.
Provides friendly, high quality and timely service to members.
Prepares mortgage release documents.
Processes mortgage credit disputes.
Aware of and incorporates any new servicing function as needed or required by regulation.
Participates in regular coaching and performance evaluations.
Performs other duties as assigned.