Mortgage Loan Processor

Heart of LA Federal Credit Union • Alexandria, LA

109d

About The Position

The role involves effectively carrying out the essential duties and responsibilities in a manner that consistently demonstrates Heart of Louisiana's mission and core values positively. The position requires processing and preparing loan applications for underwriting by reviewing and verifying all required loan documents for completeness and compliance. It also involves collecting required documentation from members and third-party vendors, ordering title reports, flood certificates, appraisals, and other documentation as requested. The individual will review all documentation for accuracy and determine if additional research or documentation is needed. Proactively identifying, communicating, and resolving loan issues early in the process to prevent delays while managing pipeline volume to meet turn time expectations is crucial. Regular communication with Mortgage Loan Originators, members, title companies, realtors, builders, and other internal/external partners during the loan process is essential. The role also includes tracking loan statuses from application to closing, ensuring adherence to federal, state, and investor guidelines, and completing final verifications and coordinating closings with title agencies and members.

Requirements

• Three or more years of Mortgage Lending experience.
• Processing and servicing experience preferred.
• Member services, loan processing, and originating preferred.
• A high school diploma required.
• Associate or bachelor's degree in business or finance preferred.

Nice To Haves

• Familiarity with computers and public contact background preferred.
• Must be detail-oriented and accurate.
• Must have good communication skills.

Responsibilities

• Process and prepare loan applications for Underwriting by reviewing and verifying all required loan documents are complete and compliant.
• Collect required documentation from members and other third-party vendors.
• Order title reports, flood certificates, appraisals, and other documentation as requested with appropriate third-party vendors.
• Review all documentation received for accuracy and determine if additional research or documentation is needed.
• Proactively identify, communicate, and resolve loan issues early in the process to prevent delays.
• Effectively manage pipeline volume to meet turn time expectations.
• Communicate regularly with Mortgage Loan Originators, members, title companies, realtors, builders, and all other internal/external partners during the loan process.
• Track loan statuses from application to closing to meet closing deadlines.
• Consistently review pipeline to ensure loan notes, statuses, and dates are accurate.
• Ensure adherence to federal, state, and investor guidelines (ex: TRID, RESPA, HMDA).
• Complete final verifications, clear closing conditions, and coordinate closings with title agencies and members.
• Maintain current knowledge of guidelines, policies, and regulations.
• Perform other related job duties.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 11-50 employees