Mortgage Loan Processor

Northpoint Mortgage•Westborough, MA

10h•Hybrid

About The Position

Northpoint Mortgage, recognized as one of the Boston Globe’s 2025 Top Places to Work , is a growing New England–based mortgage lender seeking an experienced Mortgage Loan Processor to join our Operations team. This full-time opportunity is ideal for a highly motivated professional with strong Encompass experience and a customer-focused approach to loan processing. The successful candidate will bring 3+ years of mortgage processing experience, demonstrate excellent communication skills, and work effectively with loan officers and clients in a fast-paced, collaborative environment. In addition to a positive and supportive workplace culture, Northpoint Mortgage offers competitive compensation, comprehensive benefits, and an excellent work-life balance. This position is based in the Westborough, MA area and offers the potential for a hybrid or primarily remote work arrangement.

Requirements

Minimum of 3 years of mortgage processing experience
Proficiency with Encompass Loan Origination Software
Experience with State Housing loan programs
Strong verbal and written communication skills with a customer-service mindset
Ability to prioritize tasks, manage deadlines, and see files through to completion
Strong problem-solving and multitasking abilities
Accountability for managing loan production and pipeline flow
Solid understanding of mortgage fundamentals, including: Conventional, USDA, and VA loan programs
Income calculations
Running AUS and interpreting findings
Reviewing guidelines and resolving complex loan scenarios
High level of computer and software proficiency

Nice To Haves

Non-QM loan experience a PLUS

Responsibilities

Establish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan process
Provide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teams
Set up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosures
Proactively communicate loan status updates and address borrower questions or concerns
Follow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movement