Mortgage Loan Processing Manager

Equity Resources, Inc • Columbus, OH

82d

About The Position

Are you an experienced Mortgage Loan Processing Manager who’s been searching for a great company that's family owned, that recognizes your contributions, and empowers you as a management team member? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources! We are a fun and friendly environment where we work together to meet our daily goals and are dedicated to development of our employees.

Requirements

• Bachelor's degree in Business Management, Finances, Administration, or 5 years' of management experience in the mortgage industry.
• Minimum of 2 years' experience in a management or equivalent position.
• Comprehensive knowledge of residential mortgage processing, underwriting, and closing procedures, including conventional and government lending guidelines and federal real estate lending regulations.
• Strong leadership skills with ability to manage teams for productivity and accuracy.
• Highly organized with sound judgment, problem-solving abilities, and effective decision-making skills.
• Self-motivated and collaborative, with a proven ability to work across all levels of staff and management.
• Excellent written and verbal communication and customer service skills; able to interact professionally with employees, vendors, and lenders.
• Able to work independently, prioritize tasks, and follow detailed written or verbal instructions.
• Proficient in Microsoft Word, Excel, Outlook; experience with Encompass required.
• Fueled by passion and a competitive drive to excel.

Responsibilities

• Champion customer service excellence by promoting the Company’s 'raving fan service' culture through ongoing support, communication, and product knowledge.
• Directly supervise Processors to ensure department and organizational goals are consistently met.
• Manage loan officer relationships with processors, resolving escalated issues promptly to maintain workflow and service standards.
• Ensure high-quality service delivery from the Processing Department to both internal and external customers.
• Manage processing workflow by assessing staffing needs, allocating workloads, and balancing pipelines to maintain efficiency and prevent delays.
• Monitor daily loan team reports and pipeline activity, proactively reallocating files and coaching staff to meet performance metrics and improve production.
• Encourage employee growth by supporting individual career goals and conducting annual performance reviews for all processing staff.
• Foster a collaborative team environment by listening to employee feedback and encouraging ideas to meet department goals.
• Collaborate with Department Managers to identify and resolve process bottlenecks, improve interdepartmental efficiency, and support company-wide turn-time objectives.
• Maintain expert-level knowledge of loan programs and processing procedures to support staff, resolve urgent issues, and ensure compliance.
• Support training and development by updating manuals, communicating changes, and organizing training sessions for loan teams and operations/sales staff.
• Participate in company meetings, maintain up-to-date knowledge of policies and procedures, and perform other duties as assigned by senior management.

Benefits

• Generous PTO, 10 paid holidays, plus a day off for your birthday!
• Full benefits package (including pet insurance!) first of the month after your first 30 days.
• 401(k) option with a generous company match —helping you grow your retirement savings faster.
• Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree