Mortgage Loan Originator

R I A FEDERAL CREDIT UNION•Bettendorf, IA

21d•Onsite

About The Position

At R.I.A. Federal Credit Union a Mortgage Loan Originator’s (MLO) primary focus is to improve the financial well-being of our members. This is accomplished through: Relationships: Proactively attract new business through networking throughout our community, building and maintaining relationships with real estate agents, financial planners, builders, etc. Integrity: Must have excellent interpersonal communication, as we pride ourselves in providing outstanding service to our members in a manner that is ethical, transparent, and professional. Action: Not content with “business as usual,” R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Requirements

Self-motivated
Able to multi-task in a fast-paced environment
Associate degree or commensurate work experience required.

Nice To Haves

2+ years mortgage loan experience preferred.
Prior sales experience is desirable.

Responsibilities

Meet with mortgage loan borrowers on the phone and in person, advising and guiding them throughout the entire loan process.
Maintain knowledge of and comply with all laws and regulations that are applicable to the duties outlined in this job description and any other duties you may be assigned including but not limited to SAFE Act, NMLS, RESPA, Bank Secrecy Act (BSA) and Office of Foreign Asset Control (OFAC) policies, procedures, and regulations.
Maintain knowledge of and comply with laws, regulations, policies, and procedures applicable to first, second and secondary market mortgage loans.
Knowledge of competitors’ rates, terms, etc.
Call upon leads with members and non-members.
Takes complete applications and analyzes in order to make an informed loan decision.
Collects and verifies supportive documentation for loan files as required by underwriting guidelines.
Provides excellent member service 100% of the time and communicating on what to expect and setting timelines.
Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
Explain reasons for denial and explore options for members when loans are turned down.
Create and submit loan package for Underwriting.
Satisfy all stipulated conditions received from Underwriting.
Cross-sell and promote credit union products and services.
Maintain good relationships with members by having excellent follow-up strategy.
Maintain filing system and procedures to monitor that the required documentation is received and reviewed in a timely manner.
Attend and participate in continuing education, meetings, and events.
Maintain ongoing communication with your supervisor informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within your area of responsibility.
Maintain a professional image and a courteous attitude toward coworkers, members, management, and the community.