Mortgage Loan Operations Manager- Remote

Northrop Grumman Federal Credi-posted 3 months ago
$111,035 - $166,553/Yr
Full-time • Manager
Gardena, CA
101-250 employees
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Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. AT NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members. The mortgage operations manager is primarily responsible for managing the day-to-day functions of the mortgage operation staff, which includes processors, support reps, and closer/funders. The operations manager monitors the productivity and performance of the mortgage operations department, ensuring that all mortgage loan applications are processed, reviewed, and funded in accordance to the Credit Union’s service level agreements, lending policies, and compliance requirements. Additionally, the operations manager is responsible for developing or enhancing policies, procedures, staff training materials, and ensuring that organizational goals and department goals are consistently met.

  • Manage the operational functions of the real estate loan process
  • Ensure that approved policies, procedures, and regulations are updated and adhered to
  • Assists in setting and achieving goals and objectives of the department
  • Resolves problems and complaints of members and reviews problem files with staff to provide direction and support
  • Hold regular performance assessment and coaching meetings with staff
  • Identify potential production or process challenges, and proactively resolve them
  • Work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity
  • Exercise good judgement to approve/deny day to day operational exceptions after reviewing compliance reports in consultation with senior management
  • Participate in or lead department and organizational meetings as directed
  • Act as the main escalation point for all issues that may arise within the operational functions of the department
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, ECOA, Fair Lending and HMDA
  • Ensure department compliance with all NGFCU policies and procedures
  • Provide staff guidance, support and cross training in various functional areas as needed
  • Provide excellent quality service that meets the standards set forth by NGFCU
  • Exercises the usual authority of a Manager concerning staffing, performance appraisal, salary recommendations, promotions and terminations
  • Other duties as assigned
  • Bachelor’s degree or equivalent work experience
  • 5-7 years’ mortgage operations management experience
  • Strong knowledge and proficiency of Microsoft Office Outlook, Word and Excel software
  • Strong knowledge of Fannie Mae selling guidelines, underwriting requirements, and technology tools/integrations
  • Strong knowledge of TRID/TILA/RESPA regulations and HMDA requirements
  • General familiarity with various state level mortgage closing requirements, funding requirements, and escrow/attorney states best practices
  • Excellent leadership and coaching skills
  • Must communicate and work well in a team environment
  • Demonstrate willingness and ability to coach and support employees and staff members
  • Ability to quickly learn new systems and technology
  • Develop, create and apply new policies and procedures
  • Ability to multitask and maintain an organized manager’s dashboard to have full visibility of employee’s day-to-day workflow
  • Ability to step in and assist in other department functions as needed
  • Must work well independently and be self-motivated
  • Must possess and consistently demonstrate strong leadership, management, and communication skills (verbal, written, listening, presentation)
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • 401(k)-profit sharing plan with employer matching
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