Mortgage Loan Officer

Mr. Cooper • Lake Forest, CA

405d

About The Position

As a Mortgage Loan Officer at Mr. Cooper Group, you will play a crucial role in helping clients navigate the mortgage loan process while providing exceptional customer service. This position involves working with a high volume of inbound leads and requires strong communication skills to assist customers from loan pre-qualification to closing. You will be part of a team dedicated to making homeownership dreams a reality.

Requirements

• Minimum of 2 years experience as a Mortgage Loan Officer, preferably in a call center or similar fast-paced environment.
• In-depth knowledge of mortgage loan products, industry regulations, and underwriting guidelines.
• Knowledge of Government and Conventional loan products.
• NMLS License required.
• Exceptional customer service skills with the ability to build rapport quickly.
• Proven track record of meeting or exceeding sales targets and customer service goals.
• Proficient computer skills, including experience with mortgage loan origination software.
• High School diploma, GED, or equivalent experience.

Responsibilities

• Provide sales support, strong communication, and world-class service to customers, processors, and management from loan pre-qualification to loan closing.
• Complete mortgage applications using the Company loan product system, including initial required documentation and stipulations.
• Ensure compliance with company policy and government regulations.
• Maintain production reports for leads and sales contacts, pipeline, and other pertinent sales activity reports.
• Effectively manage and follow-up on leads generated through various Marketing Department efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED