Mortgage Loan Officer

Zillow Group • Overland Park, KS

261d

About The Position

At Zillow Home Loans, we're at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! We're a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you're looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you. Ready to take the leap and join our team? As a Mortgage Loan Officer, based out of Kansas City, you are responsible for originating mortgage loans and guiding borrowers through the loan process. Driving funded loan volume and hitting production sales targets through proactive customer and agent engagement. In this role you will handle incoming leads from various sources and generate self-sourced leads through strong relationships with partners and agents. All while providing outstanding customer service through timely follow-up and professional, courteous correspondence.

Requirements

• 1+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)
• Physically located in and working from Kansas City.
• Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required)
• Proven track record in handling purchase loans and working with real estate agents
• Demonstrate a strong understanding of client service and exhibit a passion for helping people
• Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully
• Proficient in Microsoft products such as Outlook, Word, and Excel

Nice To Haves

• Associates or Bachelors degree preferred

Responsibilities

• Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
• Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency.
• Handle incoming leads from various sources including company provided lead resources, client partners, and produce self-sourced leads through strong partner relationships.
• Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
• Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.
• Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
• Stay informed on market trends and nuances to tailor the customer and agent experience.
• Conduct occasional in-market visits to engage with agents and drive ZHL involvement.
• Ensure all transactions follow applicable laws, regulations, and company guidelines.
• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
• Perform other duties as assigned.

Benefits

• Competitive base pay
• Eligible for incentive compensation based on experience, performance, and location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree