Mortgage Loan Officer

Unison•Phoenix, AZ

12h•Hybrid

About The Position

As an experienced Mortgage Loan Officer your mission is to originate and promote our new and unique Mortgage Hybrid/Equity Loan, following processes and procedures to ensure Unison’s underwriting guidelines fully comply with applicable mortgage laws and regulations. You will also be responsible for collecting information and recommending a financial product that provides a tangible benefit for our customers to help them achieve their financial goals. This is a hybrid position with a requirement of 3 full days in our Phoenix, Arizona office.

Requirements

Be a registered and/or licensed officer
If you are currently a registered LO, you will need to take the 20 hour NMLS course, and pass the licensing exam. You will also be required to hold state licenses in the states that we do business in
If you are currently a licensed Loan Originator, we will work with you to complete the transfer of your applicable licenses
Candidate must be located in the Phoenix, AZ metro area and be able to work in the office 3 days per week (Tues-Thurs)
2 years sales experience in a contact center environment
Have strong attention to detail, quality, and compliance skills
Strong analytical and problem solving, and time management skills
Previous, recent mortgage experience required

Responsibilities

Conduct complete and thorough loan applications, request customer documents, maintain deep understanding of loan parameters and underwriting guidelines
Track customer contact and updates conversation logs with pertinent information
Resolve problems throughout the loan process
Review and explain Loan Estimate (LE), Closing Disclosures (CD), and mortgage documentation
Ensures all mortgage regulations and laws are strictly adhered to
Maintain MLO license, working with your manager to schedule continuing education while balancing the needs of the department
Effectively collaborate with internal and external partners to complete mortgage transactions efficiently
Attain next level of established productivity targets
Maintain customer satisfaction and demonstrate a professional ability to de-escalate customer concerns
Originate loans with high degree of quality and attain zero compliance defects
Work with various teams to identify and solve friction points in the process to improve speed of delivery with excellent application quality
This role will carry interim Branch Manager duties.
Other duties as assigned