Mortgage Loan Officer

Umpqua Bank • Medford, OR

416d

About The Position

The Mortgage Loan Officer at Umpqua Bank is responsible for originating residential mortgage loans by developing relationships with real estate professionals and other referral sources. This role involves maintaining a network of business relationships to generate new mortgage lending opportunities, ensuring exceptional customer service, and managing the loan process from application to closing.

Requirements

• Bachelor's degree in business, finance, or equivalent required.
• Less than 2 years of previous mortgage self-generated origination/sales experience required.
• Demonstrated knowledge of the home lending industry, including processing, underwriting, closing, and funding loans.
• Excellent analytical and problem-solving skills.
• Experience collecting and analyzing borrower income and negotiating skills.
• Ability to develop new and sustainable referral sources and generate leads.
• Excellent written and verbal communication skills.
• Ability to organize, prioritize, and manage multiple tasks effectively.
• Detail-oriented and able to meet strict deadlines.
• Ability to work effectively with individuals and groups across the company.
• Proficiency with personal computers and related software packages such as Word and Excel.
• Must be registered as an MLO as per the S.A.F.E. Act requirements.

Nice To Haves

• Spanish speaking preferred.

Responsibilities

• Originate residential mortgage loans through solicitation and relationship development.
• Oversee outside sales and origination of self-generated residential mortgages.
• Develop and execute business development and marketing plans based on production standards.
• Conduct interviews with prospective borrowers to analyze financial and credit data.
• Advise customers on product/pricing policies and gather required information for disclosures.
• Ensure exceptional customer service by maintaining knowledge of lending programs and compliance requirements.
• Obtain all required documentation for loan processing and approvals.
• Maintain overall responsibility for the loan file through processing, underwriting, closing, and funding.
• Convey the advantages of the company and its financial products to customers and associates.
• Complete annual training requirements and participate in system-related training.
• Demonstrate compliance with all bank regulations and keep up to date on changes.
• May coach, mentor, or train others as a subject matter expert.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• 401(k) retirement savings plan with employer match.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance and mental health resources.
• Identity theft protection and legal support.
• Auto and home insurance.
• Pet insurance and access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees