Mortgage Loan Officer - Westlake, OH
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About The Position
The Mortgage Loan Officer (MLO) plays a crucial role in assisting clients with the origination of residential mortgage loans. This position involves providing comprehensive analysis and tailored advice to both current and prospective clients regarding home lending solutions that align with their financial objectives. The MLO is expected to actively develop referrals to enhance Key's home lending business and expand its client base. Meeting or exceeding established sales goals while ensuring high standards of client satisfaction and loan quality is a key expectation of this role. In this position, the MLO will prospect for home lending business to build and nurture new client loan originations and relationships. This includes establishing internal referral relationships and cultivating external centers of influence to generate home lending opportunities. The MLO will originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines. They will be responsible for gathering necessary documents at the time of loan registration and will serve as the primary point of contact for clients throughout the loan process. Maintaining high standards of client satisfaction and quality is paramount, as is ensuring that sales/originator systems and workflows are efficiently managed. The MLO will develop and maintain in-depth knowledge of products and services, as well as an understanding of competitors and their offerings, positioning themselves as a subject matter expert in the market. Staying informed about trends and developments in the real estate market and mortgage industry is essential for success in this role. The MLO will also be expected to foster strong internal and external relationships, perform additional duties as assigned, and comply with all KeyBank policies and procedures, including maintaining professionalism and ethical conduct at all times.
