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The Mortgage Loan Officer (MLO) plays a crucial role in assisting clients with the origination of residential mortgage loans. This position involves providing comprehensive analysis and tailored advice to both current and prospective clients, ensuring that their home lending solutions align with their financial objectives. The MLO is expected to actively develop referrals to expand KeyBank's home lending business and client base. Meeting or exceeding established sales goals while maintaining high standards of client satisfaction and loan quality is a key expectation of this role. In this position, the MLO will prospect for home lending business to build and nurture new client loan originations and relationships. This includes developing internal referral relationships and establishing external centers of influence to generate home lending opportunities. The MLO will originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines. They will be responsible for gathering necessary documents at the time of loan registration and will serve as the primary point of contact for clients throughout the loan process. Maintaining high standards of client satisfaction and quality is paramount, and the MLO will ensure that sales/originator systems and workflows are efficiently controlled. The role requires the development and maintenance of in-depth knowledge of KeyBank's products and services, as well as an understanding of competitors and their offerings. Staying informed about trends and developments in the real estate market and mortgage industry is essential for success in this role. The MLO must also possess the ability to foster strong internal and external relationships, ensuring a collaborative approach to client service. Other duties may be assigned as needed, and compliance with all KeyBank policies and procedures is mandatory, including maintaining professionalism and ethical conduct at all times.