About the position
The Mortgage Loan Officer II is responsible for producing a high volume of good quality consumer and real estate loans. This role involves ordering credit reports, analyzing data, approving or denying credit requests, and collecting delinquent loans. The officer will interview loan applicants, explain loan options, rates, terms, and collateral requirements, and gather the required information to provide a complete application to the appropriate loan processor. Additionally, the officer conducts loan closings, ensures all documents are appropriately signed, and that all underwriting conditions are met. They will also manage individual loan portfolios, develop and maintain an existing customer base, and build customer satisfaction and confidence in the Bank. The officer is tasked with maintaining the asset quality of the lending portfolio, reviewing delinquency reports, performing routine follow-ups with past due customers, and coordinating collection efforts with other loan officers. Other responsibilities include analyzing the Bank's credit check program, reviewing daily overdrafts, assisting other loan officers with underwriting questions, ordering title work for real estate loans, and proactively identifying and developing a quality network of business relationships for new mortgage lending opportunities.
Responsibilities
- Interviews loan applicants explaining loan options, rates, terms and collateral requirements; gather the required information to provide a complete application to the appropriate loan processor.
- Conducts loan closings. Ensures all documents are appropriately signed and all underwriting conditions are met.
- Disburse funds on construction and home improvements loans in accordance with Bank guidelines.
- Manages and supervises individual loan portfolios.
- Develops and maintains existing customer base and build customer satisfaction and confidence in the Bank.
- Maintains the asset quality of lending portfolio.
- Reviews delinquency reports, performs routine follow up with past due customers and coordinates collection efforts with other loan officers.
- Analyzes and makes decisions regarding the Bank's credit check program and collects any delinquent accounts.
- Reviews daily overdrafts, determine whether to return or pay checks and produces follow-up letter on accounts overdrawn over ten (10) days.
- Assists other loan officers with underwriting questions or program information.
- Orders title work for real estate loans, reviews same and takes care of any curative matters that may arise.
- Proactively identify, develop and maintain a quality network of business relationships with Realtors, Attorneys and other professional contacts that serve as a source of referrals for new mortgage lending opportunities.
- Cross-sell bank products and services in a professional manner.
- Completed required training associated with job function.
- Performs other related duties as assigned.
Requirements
- Bachelor's degree preferred or equivalent advanced training in a financial institution or loan setting.
- Must register and maintain a status in good standing under the SAFE Act requirements.
- High level of interpersonal skills to interact with customers and potential customers in a professional manner.
- Ensure exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements.
- Interpersonal skills necessary to establish and maintain effective working relationships with coworkers, other business areas and government agencies as required.
- High level of direct marketing skills necessary for establishing relationships with referral sources and identifying networking opportunities.
- High level of analytical skills to conduct loan analysis and maintain loan's progress in consideration of market trends, credit/interest rates, economic conditions and other factors.
- Good understanding and knowledge of Company's products and services.
- Good cross-selling, management and organizational skills.
- Adequate knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions.
Nice-to-haves
- May be required to work earlier or later than the normal workday.
Benefits
- Equal Opportunity/Affirmative Action employer.
