Mortgage Loan Officer I

Navy Federal Credit Union • Havelock, NC

444d • $46,010 - $57,512

About The Position

The Mortgage Loan Officer I is responsible for interviewing and counseling members regarding first mortgage loans, guiding them through the application and closing process. This role involves establishing and maintaining personal relationships with members, evaluating their qualifications, and providing detailed information about mortgage products. The officer will also build referral relationships with realtors and builders, ensuring compliance with regulations throughout the loan process.

Requirements

• Ability to work effectively and efficiently with automated systems.
• Experience in the mortgage lending industry.
• Working knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs.
• Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations.
• Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents.
• Advanced skill speaking and/or presenting in front of groups in a professional setting.
• Advanced word processing and spreadsheet software skills.

Nice To Haves

• Advanced knowledge of Navy Federal Mortgage Production and/or Servicing Systems.

Responsibilities

• Analyze referred loans for areas of concern and determine proper course of action.
• Determine and advise members on approved loan conditions and documentation requirements.
• Ensure progress and inclusion of required mortgage processing information.
• Maintain contact with the member, Realtor and/or seller during the entire loan process.
• Monitor mortgage loan process and ensure compliance with Federal laws and Navy Federal guidelines.
• Remain available to members and/or their real estate agents during scheduled evening hours and weekends.
• Request and obtain documentation needed and forward to Mortgage Processor.
• Respond to inquiries about mortgage applications, processing status, problems and concerns.
• Seek and leverage opportunities to conduct outside marketing and promotional activities.
• Take first mortgage loan applications via face-to-face interview, mail and telephone.
• Resolve or arrange for resolution of operational/processing issues, inquiries and complaints.
• Review application for completeness, data integrity and accuracy; determine if additional information is required.
• Perform other duties as assigned.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Employee referral program
• Hybrid work environment
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed