Mortgage Loan Officer I

Navy Federal Credit Union • Silverdale, WA

451d • $52,000 - $64,480

About The Position

The Mortgage Loan Officer I is responsible for interviewing and counseling members regarding first mortgage loans, guiding them through the application process, and maintaining relationships throughout the loan closing process. This role involves evaluating applicants' qualifications, providing detailed information about mortgage products, and building referral relationships with realtors and builders.

Requirements

• Ability to work effectively with automated systems.
• Familiarity with accounting, credit, and lending principles.
• Experience in member/customer service in a related field.
• Exposure to lending application and approval process.
• Familiarity with mortgage lending concepts and principles.
• Effective database and presentation software skills.
• Effective mathematical calculation skills and accuracy with numbers.
• Skill in guiding members through interactions to enhance loyalty.
• Ability to comprehend and communicate complex legal documents.
• Effective public speaking and presentation skills.
• Proficiency in word processing and spreadsheet software.

Nice To Haves

• Working knowledge of Navy Federal Mortgage Production and Servicing Systems.
• Knowledge of mortgage/equity loan processing and documentation requirements.
• Familiarity with VA and conventional loan program regulations.

Responsibilities

• Interview and counsel members about first mortgage loans and take mortgage loan applications.
• Establish and maintain personal relationships with members throughout the loan process.
• Determine applicants' qualifications and provide detailed information about mortgage products.
• Analyze referred loans for areas of concern and determine proper course of action.
• Advise members on approved loan conditions and documentation requirements.
• Ensure progress and inclusion of required mortgage processing information.
• Maintain contact with members, realtors, and sellers during the loan process.
• Monitor mortgage loan process for compliance with Federal laws and Navy Federal guidelines.
• Remain available to members and real estate agents during scheduled evening hours and weekends.
• Request and obtain necessary documentation and forward to Mortgage Processor.
• Respond to inquiries about mortgage applications and processing status.
• Conduct outside marketing and promotional activities to members and potential members.
• Take first mortgage loan applications via face-to-face interview, mail, and telephone.
• Resolve operational and processing issues, inquiries, and complaints.
• Review applications for completeness and accuracy, determining if additional information is required.

Benefits

• Competitive pay
• Generous benefits and perks
• Hybrid workplace options
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees