Mortgage Loan Officer (English/Spanish Bilingual)

Homewise • Santa Fe, NM

156d

About The Position

Homewise is dedicated to helping individuals and families achieve their dream of homeownership. We provide guidance and resources to ensure our clients find the right mortgage with payments they can afford. We are seeking a dedicated and customer-focused Mortgage Loan Officer to join Homewise. The primary mission of this role is to use independent judgment in counseling and assisting mortgage loan applicants in securing an affordable mortgage. If you have a passion for helping others achieve their homeownership dreams and meet the qualifications below, we would love to hear from you.

Requirements

• Bilingual in English and Spanish, both verbally and in writing.
• Extremely responsive to internal and external customer requests, exceeding customers’ expectations.
• Ability to listen to understand others’ viewpoints and anticipate customer needs.
• Clear communication skills, both orally and in writing.
• Flexibility and adaptability to changing priorities and conditions.
• Competence in Microsoft Excel, Word, Outlook, Windows, and familiarity with Loan Origination Systems.
• Ability to work independently with little or no supervision.
• Expect personal performance to be nothing short of the best.

Responsibilities

• Initiate relationships with customers within 24 hours of referral.
• Coordinate the gathering, ordering, and copying of all necessary information, including income verification, asset verification, credit profile, and other supporting documentation to complete a loan application.
• Review all information provided by the customer and evaluate the applicant’s financial situation to determine loan eligibility.
• Recommend appropriate loan structures to access the lowest cost funding sources while maximizing Homewise resources.
• Exercise judgment in recommending approval or denial of loan requests and deciding the best loan programs for customers.
• Inform all applicants of their credit decisions, rates, and terms.
• Promptly inform all relevant parties of any change in the status of a customer’s qualification or application.
• Complete application, consumer loan disclosures, and customer checklist.
• Counsel customers with minor credit problems.
• Attend closings regularly to provide support to borrowers.
• Use various software applications to maintain reports and organized files.
• Participate in setting team goals and objectives annually.
• Work closely with other internal departments to ensure best practices in customer service.
• Comply with all applicable regulations, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED