Mortgage Loan Coordinator (Remote Opportunity)
About The Position
At Regions, the Mortgage Loan Coordinator provides general sales and administrative support for an assigned mortgage sales office. Primary Responsibilities Schedules customer application appointments for Mortgage Loan Originators Obtains closing agent approvals and changes Creates, manages and distributes all management reports Handles routine and complex customer questions and assists with problem resolution via phone or email Acts as the main point of contact for customers and collects additional documentation as needed Prepares file for submission to the Operations department Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO) Assists with walk-in customers Handles basic administrative tasks as needed This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
- High School Diploma or GED
- One (1) year of administrative or mortgage experience
- Good verbal and written communication
- Good customer service and organizational skills
- This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Previous Regions MLC Experience Preferred.
Responsibilities
- Schedules customer application appointments for Mortgage Loan Originators
- Obtains closing agent approvals and changes
- Creates, manages and distributes all management reports
- Handles routine and complex customer questions and assists with problem resolution via phone or email
- Acts as the main point of contact for customers and collects additional documentation as needed
- Prepares file for submission to the Operations department
- Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO)
- Assists with walk-in customers
- Handles basic administrative tasks as needed
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
