Mortgage Loan Coordinator - Texas

Regions Financial • Dallas, TX

418d • $47,292 - $58,758 • Remote

About The Position

The Mortgage Loan Coordinator at Regions provides essential sales and administrative support for a designated mortgage sales office. This role is focused on enhancing customer experience by scheduling appointments, managing documentation, and resolving customer inquiries, while also ensuring compliance with regulatory requirements.

Requirements

• High School Diploma or GED
• One (1) year of administrative or mortgage experience
• Good verbal and written communication skills
• Good customer service and organizational skills

Responsibilities

• Schedules customer application appointments for Mortgage Loan Originators
• Obtains closing agent approvals and changes
• Creates, manages and distributes all management reports
• Handles routine and complex customer questions and assists with problem resolution via phone or email
• Acts as the main point of contact for customers and collects additional documentation as needed
• Prepares file for submission to the Operations department
• Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO)
• Assists with walk-in customers
• Handles basic administrative tasks as needed

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED