Mortgage Loan Consultant

Exchange Bank • Santa Rosa, CA

79d • $17

About The Position

The position involves generating new residential mortgage business from Bank referrals and external sources. The primary focus is on sales and service, with a significant emphasis on marketing Bank and wholesale lenders' products to retain and grow the current client base. The role requires soliciting new business through various methods, including prospecting, telephone consulting, and attending community events. The individual will analyze customer financial situations to provide appropriate financing options and facilitate the loan process from application to closing.

Requirements

• Demonstrates thorough understanding of a wide range of elements of the Bank's business and the customers, industries, and partners with which the Bank is involved.
• Provides internal and external customers with the products and services that match their needs in a timely, efficient manner.
• Assesses multiple tasks or issues which are competing for a limited amount of time or resources and determines the order in which each will be addressed.
• Demonstrates a working knowledge of the features and benefits of the products and services offered.
• Gains trust and confidence through interactions with prospective and existing clients, and personnel.
• Understands the steps necessary to identify potential customers and secure agreement with customer for service.
• Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience.
• Uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner.

Nice To Haves

• Knowledge of loan underwriting procedures.
• Knowledge of lending policies, practices and procedures.
• Knowledge of local real estate market.
• Skills operating a personal computer including word processing, spreadsheet and presentation software.
• Basic mathematical calculation skills.

Responsibilities

• Market and actively promote Bank and wholesale lenders products and services to retain and grow current client base.
• Solicit new business, and grow existing business, through prospecting, telephone consulting, referrals, events, open house, realtor functions, mailers and in-person calling.
• Refer clients to other Bank departments for additional financial service products.
• Attend community events to promote business and demonstrate the Bank's community support and presence as a home loan lender.
• Listen to customer's loan request, purpose and needs to identify appropriate products.
• Analyze and understand the customer's financial ability to repay the debt by reviewing their tax returns, paystubs, etc. and computing their qualifying income/debt ratios to offer appropriate products.
• Provide the customer with potential financing options that meets both the customer's request/desire and the underwriting guidelines of the loan program recommended.
• Obtain and provide the Loan Processing department with the customer's supporting documents needed to fund the loan.
• Keep both the customer and the Loan Processor informed of the status of the loan progress.
• Follow-up with customers to ensure satisfaction, strengthen the relationship and cross-sell additional products.
• Build strong referral relationships through loan agents database, realtors, builders, financial planners, insurance agents, etc.
• Facilitate loan process from loan application through closing including coordinating time sensitive activities between loan processors, insurance and title companies, realtors, lender, appraisers, and the customer.

Benefits

• Compensation includes a hiring range of $17.97 per hour, plus commission.
• Position is normally paid a draw against commission, each pay period.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees