Mortgage Loan Consultant

Community Financial System, Inc. • Springfield, MA

81d • $19 - $19

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

• An Associate's degree or equivalent preferred. High School Diploma or GED required.
• Specialized Banking and lending education and training.
• Valid driver license.
• Proven sales experience with a drive to exceed goals and a passion for helping clients understand the value of working with you.
• Strong relationship-building skills and the ability to generate referrals and new business opportunities.
• An understanding of mortgage products, underwriting guidelines, and regulatory requirements.
• Proficiency in mortgage software, CRM systems, and strong verbal/written communication abilities.
• Active NMLS registration under The SAFE Act.
• Willingness to embrace and share new ideas and different perspectives that enhance personal growth and success while participating in ongoing sales coaching and mentorship.
• Must be able to consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility.
• 3+ years of experience in a professional sales environment in financial services.

Responsibilities

• Originate mortgage loans to meet individual and department production goals.
• Proactively generate mortgage loan opportunities through networking, outreach, and a structured sales approach targeting realtors, builders, financial planners, and other referral sources.
• Identify customer needs through a formal consultative process, present tailored mortgage solutions, and guide clients through the loan process from application to closing.
• Educate customers on loan programs, underwriting guidelines, and market trends while ensuring compliance with regulatory policies.
• Conduct personalized consultations, either in-office or at convenient locations, to ensure a seamless borrowing experience.
• Expand relationships by referring clients to other banking services, including deposit accounts, business banking, insurance, and wealth management.
• Oversee the loan application lifecycle, coordinating with underwriting, processing, and closing teams to ensure timely funding.
• Keep informed of industry trends, local market conditions, and regulatory updates to position yourself as a trusted mortgage advisor.
• Represent the bank at local business and community events, delivering exceptional value and building brand awareness.
• Maintain full compliance with federal and state mortgage regulations while upholding the highest standards of professional ethics.
• Perform other related duties as assigned or directed.

Benefits

• 11 paid holidays
• Paid vacation
• Medical, Vision & Dental insurance
• 401K with generous match
• Pension
• Tuition Reimbursement
• Banking discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree