Mortgage Loan Clerk

Alabama One Credit Union•Tuscaloosa, AL

62d

About The Position

The Mortgage Loan Clerk receives members in person and by telephone, assists members in acquiring information necessary to obtain a mortgage loan; provides general credit union information and refers the member to a Mortgage Loan Officer. Funds and disburses mortgage loan; and performs post-closing and servicing functions.

Requirements

Strong verbal and written communication skills
Ability to demonstrate exceptional Member service
Strong attention to detail
Mortgage lending experience

Responsibilities

Disbursement/Funding of Mortgage Loans
Disbursement of Loan Proceeds on In-House Closed Loans
Upload of Closing documents to MortgageBot/ImageFlow and OnBase
Upload of Recorded documents to MortgageBot/ImageFlow and OnBase
Filing of Recorded Legal Documents a Main
Manage and update mortgage insurance in core system
Prepare and submit for recording: Lien Releases/Satisfactions
Answer Servicing Calls and respond to members request and resolve members questions
Answer Mortgage Ring Group (when not answered by Mortgage Loan Officer): Take a message or schedule a follow up appointment for Mortgage Loan Officer
Be available for Walk-ins members when Mortgage Loan Officer is not available: Job would be to make copies of documents and provide originals back to the member and scan documents to Loan Officer or Schedule appointment for member to return at a later time or day or do a phone interview
Receive and sort mail and route appropriately
Prepares payoff statements for Mortgage Department
Retrieves referrals from Keystone, POS site and other sources and submit referrals to Mortgage Loan Officers on a daily basis
Appropriately cross-sell other Credit Union products and services
Perform other duties as assigned