Mortgage Loan Assistant

Herring Bank•Amarillo, TX

41d

About The Position

Herring Bank is seeking a detail-oriented and customer-focused Mortgage Loan Assistant to support our growing mortgage team. This position plays a key role in ensuring smooth, accurate, and timely processing of loan files and providing exceptional customer service to our clients. You'll assist mortgage originators, track documents, manage appraisals, and help maintain strong relationships with our valued customers.

Requirements

High school diploma or equivalent required
5+ years of residential mortgage loan operations (processing and closing) experience required
Proficiency with Microsoft Office Suite
Strong organization, communication, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and confidentiality
Must pass a background and credit check

Nice To Haves

Experience with CSI/Meridian, Encompass, ONBASE, or similar systems

Responsibilities

Provide administrative support to the Mortgage Department, including managing mail flow, file organization, and document tracking
Monitor and manage the appraisal desk, ensuring timely assignments and payments
Answer incoming mortgage calls and route inquiries appropriately
Assist with in-house loans, GL and Credit/Debit Tickets, and funding document delivery
Track and upload loan-related documents, ensuring all trailing documents are received
Support loan originators during peak times by gathering verification items and preparing files for document preparation
Help coordinate wire submissions and construction draws as needed
Maintain strong communication with customers and internal departments to ensure an excellent experience