Mortgage Lending Officer SAFE Act - CUPERTINO

Citi•Cupertino, CA

20h•Onsite

About The Position

The Mortgage Lending Officer role is a developing professional position at Citi, a leading global financial services company. This role involves identifying policy and applying specialized knowledge to monitor and assess processes and data within the mortgage lending sector. The officer will integrate established disciplinary knowledge with an understanding of related industry practices, contributing to the team's objectives. The role requires concise and logical communication, sensitivity to audience diversity, and a developing knowledge of industry standards. The position has a direct, though limited, impact on the business through the quality of tasks and services provided, with impact restricted to the immediate team. Citi Bank Retail Mortgage provides home lending services through its branches and centralized service centers. The Home Lending Officer represents the Retail Mortgage business, delivering superior service to clients and referral partners, and is responsible for originating high-quality residential real estate loans. This highly interactive role involves engagement with retail branch partners, operations, community business development officers, and drives mortgage sales and client relationships through interactions with clients, real estate agents, and other referrers.

Requirements

2-5 years relevant experience
3+ years previous mortgage sales experience required
Residential Mortgage experience required
Established book of business
Proven product sales capability is required
The ability to comprehend and explain financial calculations and pricing alternatives
The ability to communicate with customers about the proper documents and information needed to obtain a particular loan
Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA
Demonstrated customer service skills
Strong relationship development and management skills
Expertise of general lending products and overall mortgage industry
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities

Nice To Haves

FHA/VA & conventional loan experience is preferred

Responsibilities

Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
Make recommendations to customers about which lending solutions would best meet the customers' financial and personal objectives.
Advise customers about the consequences, risks, and benefits of alternative lending solutions.
Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
Visit customers outside of Citi's offices, with such visits to vary based on clientele, geography, market conditions, and other factors.
Work as a team with all internal partners to support and grow our customers.
Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
Go outside to key referral relationships (Realtors, CPA's, Builders, etc). to drive mortgage business into the bank.
Introduce clients to segment partners when appropriate (including but not limited to Bank, Wealth Management, Small Business, Cards, etc.).
Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.