Mortgage Insurance Specialist

U.S. Bank • Owensboro, KY

6d • $20 - $24 • Hybrid

About The Position

The Mortgage Insurance Specialist is responsible for the accurate and timely administration of mortgage insurance obligations, including FHA Mortgage Insurance Premiums (MIP), Private Mortgage Insurance (PMI), and USDA Guaranteed Annual Fees (GAF). This role ensures compliance with investor, insurer, and regulatory requirements by processing insurance payments, refunds, cancellations, and maintaining accurate mortgage insurance records. The Specialist researches and resolves billing exceptions and discrepancies, processes borrower‑initiated and automatic requests to remove PMI, and communicates effectively with borrowers, insurers, and government agencies. The position requires strong attention to detail, sound judgment, and professional written and verbal communication to support compliant mortgage servicing and positive borrower experiences. The role also involves identifying and resolving discrepancies between internal systems and mortgage insurance carrier data through detailed reconciliation processes. Additionally, the specialist provides support to the Call Center, ensuring seamless communication and resolution of PMI-related issues.

Requirements

• High school diploma or equivalent
• Four or more years of experience in business and general office environment

Nice To Haves

• Strong understanding of the business and perfected office skills
• Demonstrated administrative skills and acute attention to detail
• Strong reading, writing and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient computer skills, especially Microsoft Office applications and graphics
• Well-developed verbal, grammatical, and written communication skills

Responsibilities

• Ensures timely and accurate payments of Hazard, Private Mortgage Insurance (PMI), and Mortgage Insurance Premium (MIP) insurance.
• Facilitates the disbursement and maintenance of hazard insurance claims.
• Ensures all optional insurance premiums are remitted to carriers in a timely manner.
• Receives and responds to both internal and external customers via telephone or written correspondence in a timely and professional manner.
• Research assigned tasks in addition to exception items from various sources

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED