Mortgage Fulfillment Manager
About The Position
The Mortgage Fulfillment Manager acts as a key contributor in workflow management, new initiatives, process development and culture building. As the Mortgage Fulfillment Manager, you will monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes and manage and set goals for a team. The ideal candidate possesses expert-level knowledge of mortgage closing practices and requirements, a proven track record of success in managing high-performing teams, and a strong commitment to balancing production with quality and compliance. The role is responsible for overseeing all aspects of residential mortgage loan closings within the team, ensuring efficient operations and maintaining exceptional loan quality.
Requirements
- Associate's degree or equivalent work experience
- Minimum 5 years of Mortgage Closing experience required, with a minimum of 3 years in leadership
- Understanding of investor requirements and regulatory standards
- A passion for helping customers achieve their financial and homeownership goals
Responsibilities
- Direct the closing activities for a wide range of GSE, FHA, VA, and conventional mortgage loan products to assigned Closers
- Drive production and inspect performance within the team of the initial closing disclosure, balancing of the final closing disclosure and creation of the closing package
- Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
- Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
- Support, recommend and implement technology initiatives
- Be responsible for communicating monthly results to Management on departmental performance objectives
- Act as the main point of escalation for all issues within the function
- Perform capacity and staff planning to ensure adequate service levels are met
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization's desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
