Mortgage Foreclosure Case Manager Liaison

Truist • Richmond, VA

15d

About The Position

Responsible for ensuring all foreclosure milestones are met once a loan is referred to foreclosure. Also, responsible for communicating with the foreclosure attorneys, attending vendor calls, and postponing the foreclosure process when needed. Knowledge of foreclosure investor (GSE, FHA, VA, USDA) and regulatory requirements. Knowledge of Clarifier, MSP, and ADM systems ideal. Project lead and vendor monitoring experience desired.

Requirements

• High school diploma or equivalent.
• Four or more years of mortgage experience in Loss Mitigation, Post Foreclosure, Bankruptcy, Quality Assurance, or equivalent.
• Knowledge of collection, mortgage servicing, default servicing concepts, investor servicing guidelines and systems.
• Demonstrate proficiency and knowledge of Microsoft Office including Excel formulas.
• Proven ability to communicate and interact professionally with leaders, other LOB’s and vendors.
• Strong interpersonal, time management, organizational skills.
• Ability to work in a constantly changing and fast-paced environment.
• Strong analytical and decision-making skills.
• Ability to quickly grasp foreclosure concepts, identify gaps and resolve issues.
• Experience with using WebEx, GoToMeeting, Skype and other collaboration platform.

Nice To Haves

• Bachelor’s degree in appropriate field
• Advanced knowledge of foreclosure investor (GSE, FHA, VA, USDA) and regulatory requirements
• Advanced knowledge of Clarifire, MSP, and ADM systems
• Project lead experience
• Vender monitoring experience

Responsibilities

• Prepare judgement figures.
• Ensure all foreclosure milestones are met within the required timeline.
• Monitor foreclosure attorney performance, prepare attorney scorecards and attend attorney scorecard meetings.
• Review and approve invoices.
• Handle attorney escalations.
• Work with other LOB’s and the foreclosure attorney to postpone and resume the foreclosure process.
• Ensure investor, department and company guidelines are met.
• Maintain quality, productivity, attendance, and SLA expectations.
• All other duties as assigned.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED