Mortgage Foreclosure Case Manager Liaison

Truist Financial • Richmond, VA

95d • Hybrid

About The Position

The Mortgage Foreclosure Case Manager Liaison is responsible for ensuring all foreclosure milestones are met once a loan is referred to foreclosure. This role involves communicating with foreclosure attorneys, attending vendor calls, and postponing the foreclosure process when necessary. The position requires a high level of organization and the ability to manage multiple tasks in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Four or more years of mortgage experience in Loss Mitigation, Post Foreclosure, Bankruptcy, Quality Assurance, or equivalent.
• Knowledge of collection, mortgage servicing, default servicing concepts, investor servicing guidelines and systems.
• Demonstrate proficiency and knowledge of Microsoft Office including Excel formulas.
• Proven ability to communicate and interact professionally with leaders, other LOB's and vendors.
• Strong interpersonal, time management, organizational skills.
• Ability to work in a constantly changing and fast-paced environment.
• Strong analytical and decision making skills.
• Ability to quickly grasp foreclosure concepts, identify gaps and resolve issues.
• Experience with using WebEx, GoToMeeting, Skype and other collaboration platforms.

Nice To Haves

• Bachelor's degree in appropriate field.
• Advanced knowledge of foreclosure investor (GSE, FHA, VA, USDA) and regulatory requirements.
• Advanced knowledge of Clarifire, MSP, and ADM systems.
• Project lead experience.
• Vendor monitoring experience.

Responsibilities

• Prepare judgement figures.
• Ensure all foreclosure milestones are met within the required timeline.
• Monitor foreclosure attorney performance, prepare attorney scorecards and attend attorney scorecard meetings.
• Review and approve invoices.
• Handle attorney escalations.
• Work with other LOB's and the foreclosure attorney to postpone and resume the foreclosure process.
• Ensure investor, department and company guidelines are met.
• Maintain quality, productivity, attendance, and SLA expectations.
• All other duties as assigned.

Benefits

• Medical, dental, vision, life insurance.
• Disability and accidental death and dismemberment insurance.
• Tax-preferred savings accounts.
• 401k plan.
• At least 10 days of vacation during the first year of employment.
• 10 sick days.
• Paid holidays.
• Potential eligibility for defined benefit pension plan, restricted stock units, and/or deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED