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The Mortgage Default Closing and Charge Off Management position at TD Bank Group is a critical role within the Personal & Commercial Banking line of business. This position acts as an Operations owner or representative on various projects aimed at enhancing Transaction Services. The focus of these projects includes standardization, conversion, productivity, service quality, and addressing strategic issues or documentation related to these areas. The role requires strict compliance with Federal regulations and industry rules, including adherence to Bank policies and procedures, as well as relevant Risk Management and Corporate standards. In this role, you will support all back office functions for Residential Default Management, which includes tasks such as mailing default letters, executing modification documents, and managing charge-offs and write-downs. Proficiency in Microsoft Office applications is essential, along with excellent writing skills and analytical thinking capabilities. The position demands a self-starter with strong problem-solving skills. You will coordinate and assist with projects of strategic importance for Transaction Services, which may involve collaboration with other areas within Bank Operations. Your responsibilities will include identifying, developing, and implementing operational efficiencies, researching customer requirements for system enhancements, and acting as a project manager for small-scale projects involving external vendors. You will also participate in performance management and development activities, maintain a working knowledge of Transaction Services processes, and act as a resource for resolving technical or operational issues. Additionally, you will be responsible for updating the Fraud Detection database based on information from the TD Treasury Management team, directing the work of two or more full-time employees, and providing day-to-day support for lenders and commercial relationship owners. Training employees and assisting management with internal and external audit findings will also be part of your duties.
