Mortgage Customer Support (remote)

Cognizant Technology Solutions • Ijamsville, MD

276d • $18 - $30 • Remote

About The Position

This is a remote position open to any qualified applicant in the United States. The role involves interacting over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns, and requests about mortgage products and services.

Requirements

• Mortgage Industry Customer Support experience.
• Contact Center experience.
• High school diploma, general education degree or equivalent.
• Basic understanding of mortgage industry preferred.
• Customer service aptitude and orientation.
• Excellent decision-making skills with the ability to solve problems to find 'win-win' solutions.
• Exceptional interpersonal and communication skills and ability to build rapport.
• Knowledge of and/or ability to maneuver through multiple information screens.
• Excellent troubleshooting skills, search skills, and ability to approach problems logically.
• Good verbal and written communication skills.
• Strong keyboard and typing skills required.
• Self-starter with excellent teamwork skills and an innate sense of urgency.
• Ability to multi-task, prioritize, and manage time effectively.
• Open to coaching and constructive feedback to become more effective and improve performance.

Responsibilities

• Answer incoming calls from clients regarding mortgage loans and make outbound follow-up calls as necessary.
• Complete allocation changes, non-financial requests, form requests, web assist, etc.
• Document call details accurately.
• Resolve customer service-related issues.
• Build and maintain effective relationships with customers.
• Perform other duties as assigned.

Benefits

• Life & Disability Insurance
• Group health dental & Wellness
• Sick Leaves
• 401(k) plan and contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED