Mortgage Customer Specialist

U.S. Bank

4d • $23 - $30

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Responsible for the timely and accurate completion of mortgage loan requests, acting as liaison between customers, mortgage loan originators and various third parties. Compiles, prepares and processes mortgage loan files from application through closing. Assures compliance with bank, regulatory and investor guidelines and customer service standards.

Requirements

• High school diploma or equivalent
• Three or more years of job-related experience

Nice To Haves

• Effective problem-solving and decision-making skills
• Ability to produce results in a fast paced, production-oriented and customer-centric role
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Effective verbal and written communication skills
• Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority

Responsibilities

• Responsible for the timely and accurate completion of mortgage loan requests
• Acting as liaison between customers, mortgage loan originators and various third parties
• Compiles, prepares and processes mortgage loan files from application through closing
• Assures compliance with bank, regulatory and investor guidelines and customer service standards

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees