Mortgage Customer Service Representative

TEKsystems•Troy, NY

37d•$17 - $19•Hybrid

About The Position

We are looking for dedicated individuals to join our team as Mortgage Customer Service Representatives. As a key player in our call center, you will assist with insurance servicing questions, providing excellent customer service to borrowers, insurance agents, and financial institutions. This role offers competitive pay with opportunities for advancement.

Requirements

At least 1 year of recent customer service experience, preferably in a call center or front desk/admin role.
Proficiency in using a Windows PC and navigating software systems.
Typing speed of at least 35 words per minute.
Strong verbal and written communication skills for phone and email correspondence.
Reliable internet connection for remote training and work.

Nice To Haves

2+ years of call center experience.
Basic computer literacy (passing score of 70%).

Responsibilities

Handle approximately 35-45 inbound calls per day, with each call lasting an average of 11-14 minutes.
Address inquiries related to homeowners insurance from borrowers, insurance agents, and financial institutions.
Manage questions about payments and coverage, ensuring quick and accurate responses to meet internal and external standards.
Utilize multiple systems to research and document phone calls efficiently.
Demonstrate problem-solving skills to resolve issues professionally.