Mortgage Customer Service Representative

TEKsystems • Troy, NY

4d • $17 - $19 • Hybrid

About The Position

Are you ready to turn tough conversations into real solutions? Proctor is looking for resilient, sharp, and customer-focused individuals to join our Team as Insurance CSR. If you thrive and grow with a company that’s scaling fast, this is your moment. 🌟 Why Proctor? 📈 Rapid Growth: From 300 to 1300+ employees — and we’re just getting started. 🏢 Brand-New Facility: Work in our clean, modern Tower Drive, Troy, MI office. 🎓 Career Advancement: Promotions available from Day 1 — mentor, team lead, supervisor, manager, and more. 💼 Part of Brown & Brown Insurance: After 1 year, explore roles across the B&B family. 💸 Monthly Bonuses: Up to $200/month for top performers. 💰 401(k) Match: Up to 5% + discounted B&B stock. 🩺 Benefits: Medical, dental, vision, PTO, life insurance, disability, HSA, and more. Ready to rise with Proctor? Apply now and be part of a team that’s making a difference — one claim at a time. #priorityeast

Requirements

• Working cellphone (for dual authentication)
• 1 year of call center experience
• Strong PC navigation and typing skills (35+ WPM)
• Excellent verbal and written communication
• Reliable transportation

Responsibilities

• Navigate multiple systems to research and resolve issues.
• Liaise between homeowners, lenders, and Proctor.
• Document everything clearly in our claims system.
• Make outbound calls when needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees