Mortgage Customer Service Representative

TEKsystems • Troy, NY

7d • $17 - $19 • Hybrid

About The Position

The Mortgage Customer Service Representative handles inbound calls related to mortgage servicing, assisting borrowers, lenders, and financial institutions with payment processing, escrow, and account inquiries. The role requires multitasking across systems, accurate documentation, and professional problem-solving to meet service standards.

Requirements

• Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills for phone and email interactions
• Stable internet connection for remote training and work
• Reliable transportation for potential onsite needs

Nice To Haves

• 2+ years of call center experience
• Experience in mortgage or financial services

Responsibilities

• Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
• Respond to mortgage servicing inquiries related to payments, escrow accounts, and loan information
• Assist borrowers, mortgage lenders, and financial institutions with account and payment questions
• Navigate multiple systems to research and accurately document each call
• Deliver prompt, professional, and accurate service to meet internal and external standards
• Apply strong problem-solving and resolution skills to address customer concerns
• Maintain professionalism and efficiency across all interactions

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Life and disability insurance
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees