Mortgage Construction Operations Manager

Randolph Brooks Federal Credit Union • San Antonio, TX

279d

About The Position

The Mortgage Construction Operations Manager will oversee the performance of the Construction Processing, Closing, Funding and Post-Closing Team ensuring production numbers, turn times, service level objectives, due dates and loan quality goals are met. The Construction Operations Manager will also serve as a liaison for the AVP of Construction Operations.

Requirements

• High School diploma or GED
• 5+ years of experience in Construction Lending industry
• Minimum 1 year of experience in a leadership role
• Vast understanding of residential building processes, Federal Compliance Regulations, Ability to Repay (ATR)/Qualifying Mortgage (QM), review of title commitments and/or searches, Underwriting Guidelines and appraisal Reviews
• Advanced knowledge of real estate lending regulations, documentation, policies, and procedures
• Advanced knowledge of construction lending guidelines, Texas property code and draw/modification loan process/support
• Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile
• Ability to work well with internal and external customers/members while using excellent written and oral communication skills
• Ability to thrive in a team environment and effectively lead individuals
• Proficient within Microsoft Applications and accurate typing skills

Nice To Haves

• Bilingual in English and Spanish
• Experience with Ellie Mae Encompass LOS

Responsibilities

• Assist the AVP in providing guidance and coaching to the construction operations team, delivering sound business decisions and overseeing work to ensure accurate loan tasks are completed from point of application to closing and post-closing.
• Mentor and provide direct feedback to the team to aid in the refinement of existing skills and development of new skills.
• Manage member escalations and seek to provide amicable resolutions.
• Monitor daily pipeline reports to ensure the timely and compliant processing, closing and post-closing of files in accordance with RBFCU policies and procedures.
• Review and approve new and existing Builders in adherence to RBFCU's Builder Approval Process, and monitor and manage existing active construction pipeline.
• Address, resolve, and swiftly respond to member satisfaction surveys related to the loan approval and processing phase or member experience as needed.
• Demonstrate highly effective business partnering with Origination, Underwriting, Processors, Closers and Post-Closing areas.
• Assist team members by collaborating with 3rd party vendors in finding solutions to challenging scenarios or loan conditions with the ability to find creative and acceptable solutions.
• Oversee the day-to-day activities by conducting employee evaluations, counseling, performance reviews, interviewing and making recommendations for hiring, time card reviews and PTO requests.
• Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
• Demonstrate RBFCU Core Values in all interactions with members, prospective members and CU employees.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED