Mortgage/Commercial & Loss Mitigation Collections Manager

Blaze Credit Union•Saint Paul, MN

3d•$78,491 - $98,000•Onsite

About The Position

Role: The Collections Manager manages the Mortgage, Commercial & Loss Mitigation area of the Collections Department to ensure the maintenance of a strong loan portfolio through minimizing financial loss resulting from delinquent accounts. Work Type: Full-time, on-site at our Empire office in St. Paul, MN Work Location: 111 Empire Drive, St Paul MN 55103

Requirements

Minimum High School degree or equivalent.
Minimum 4-5 years progressive collections and collections management experience
Team building skills
Advanced knowledge of collection best practices, procedures, regulations, servicing, defaulting and workout options
Strong ability to analyze members financials, identify root causes and develop effective solutions that assist members and protect Blaze
Leadership skills
Verbal and written communication skills
Well organized
Intermediate knowledge of Microsoft Office a must
Able to perform basic mathematical calculations
Ability to proactively respond to members/employees to problem solve based on guidelines; written communications are based on templates but can be modified.
Ability to sit and stand; answer calls; operate computer and office equipment; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Nice To Haves

AAS Degree or higher (highly preferred but not required)

Responsibilities

Responsible for all collection activities for the Credit Union
Responds to all member and employee questions regarding collection accounts/items
Works to collect on all delinquent loans and accounts by utilizing all appropriate delivery methods
Responsible for collection software daily loading and ongoing maintenance needs
Ask questions to gain an understanding of financial situations
Works with members to offer suggestions and/or future steps to remedy collection items
Obtains payment agreements for all past due loans and accounts and follows up
Oversees the full loss mitigation processes and pipeline (modifications, repayment plans, forbearances short sales, foreclosures, deed-in-lieu, and OREOs)
Ensures compliance to federal, state and investor (Fannie Mae, Freddie Mac, FHA, VA, etc.) requirements and process timelines
Assist all other Collections Managers with tasks and oversight as needed or requested
Prepares delinquent accounts and loans for further action
Manages and completes charge off reporting and execution of charge offs on core
Assists in preparing delinquency reports and ensuring accuracy of information
Handles the resolution of all credit reporting disputes
Responsible for accurate credit reporting and supports other departments with maintenance of FCRA compliance
Keeps abreast of all related federal and state laws, compliance requirements, bankruptcy laws, etc
Evaluates present collection methods and offers suggestions to improve efficiencies
Assists in review of all settlement requests with VP of Enterprise Risk Management
Assists management in formulating and implementing collection programs and procedures
Organizes and/or participates in facilitating department meetings
Hires, onboards, develops, and manages performance of the Mortgage, Commercial & Loss Mitigation Collections Department staff
Maintains timely and regular attendance to meet member and employee needs
Manages complex or difficult employee situations and responds effectively under pressure
Easily adapts to change, embraces new ideas and encourages others to do the same
Prioritizes and manages multiple demands
Models Blaze’s core values, service expectations and leadership qualities and holds employees accountable to demonstrating the same
Meets department KPI goals
Adheres to all current and/or future policies, procedures, and guidelines
Assumes all duties as assigned by management
Works with VP of Enterprise Risk Management and HR to resolve employee issues
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation