Mortgage Collector

Randolph Brooks Federal Credit Union • San Antonio, TX

291d

About The Position

Randolph-Brooks Federal Credit Union is offering a sign-on bonus for the Mortgage Servicing Collector position! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today! The Mortgage Servicing Collector will be responsible for contacting members on their delinquent mortgage loan in an effort to collect payments and/or negotiate payment plans. In addition, the Mortgage Servicing Collector will ensure all mortgage servicing time lines are met, and loss mitigation options are reviewed and discussed. In the event of a foreclosure, the Mortgage Servicing Collector will be responsible for all processes and procedures associated with the foreclosure sale and/or charge off. Additionally, Mortgage Servicing Collectors support the Commercial/SBA Collector and Bankruptcy Analyst.

Requirements

• High School Diploma or G.E.D.
• Minimum of 1 year collections or call center experience
• General knowledge of the bankruptcy and foreclosure process
• General knowledge of collection laws
• Detailed knowledge of various mortgage loan products (pertaining to bankruptcy, collections, foreclosure)
• Ability to maintain and exceed collector performance metric goals
• Ability to prioritize and manage multiple responsibilities
• Strong attention to detail
• Commitment to excellent customer/member service
• Excellent written and verbal communication abilities
• Basic user level knowledge of Microsoft Office

Responsibilities

• Collect payments on past due mortgage and commercial loans
• Negotiate payment plans
• Review member status for possible loss mitigation options
• Monitor queue reports to effectively manage delinquent mortgage portfolio
• Initiate foreclosure proceedings when applicable
• Initiate mortgage servicing initiatives when applicable
• Identify and recommend loans for site visits or inspection
• Manage account restrictions and member's account services
• Provide excellent and considerate member service
• Maintain a high volume of inbound and outbound phone calls
• Conclude and perform real estate closing transactions
• Generate written communication when applicable
• All other duties as assigned

Benefits

• Sign-on bonus of $250 in first paycheck, $500 after 90 days, and $500 after six months

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED