Remote Mortgage Collections Representative
About The Position
Capital Management Services is expanding its Mortgage Collections Team and is seeking motivated individuals for a fully remote Mortgage Collections Representative position . Mortgage collections involves contacting borrowers who are behind on their mortgage payments and assisting them in resolving delinquent accounts. Representatives work with borrowers to understand their situation, discuss repayment options, and help establish payment arrangements with the goal of helping customers catch up on payments and avoid foreclosure when possible. This role requires strong communication skills, the ability to learn mortgage terminology, and comfort using basic computer applications.
Requirements
- High school diploma or equivalent (GED) required
- Must be 18 years of age or older
- Ability to learn mortgage terminology and collections procedures
- Comfortable using Windows-based computer systems, email, and web browsers
- Strong communication and problem-solving skills
- Ability to maintain a quiet, distraction-free home workspace
- Wired high-speed internet connection (WiFi not permitted)
- Minimum 25 Mbps download / 25 Mbps upload speed
- Candidates will be required to submit a wired speed test from https://speedtest.net using their home computer or laptop
- Smartphone required Android (OS 11.0 or higher) or iPhone (iOS 16 or higher)
Responsibilities
- Contact borrowers regarding past-due mortgage payments
- Discuss payment options and help establish repayment arrangements
- Provide clear information regarding mortgage account status
- Document call activity and account updates in company systems
- Maintain professionalism and empathy while working with customers experiencing financial hardship
- Follow company policies and regulatory compliance guidelines
Benefits
- Fully remote work environment
- Structured training program
- Stable full-time schedule
- Opportunity to develop experience in the mortgage servicing and financial services industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
