Mortgage Closing Processor I
About The Position
Prepares Closing Packages and issues Closing Disclosures for various Products offered throughout all Business Channels ensuring compliance with TRID regulations. Completes Wire Breakdown for Attorney ensuring funding is accurate. Reviews Closing Board pipeline regularly to monitor scheduled files and prioritizes based on Closing Dates/Times. Provides exceptional customer service for all internal and external customers. In addition this team member must create an atmosphere which facilitates the company’s goals and decisions through mutual respect, honesty and consideration of others.
Requirements
- High school diploma or general education degree (GED) or equivalent combination of education and experience
- Two to five years related experience and/or training
- Provides courteous telephone support
- Communicates effectively with customers
- Excellent Internal / External customer relations skills
- Desire to work with the public focusing on meeting customer needs
- Is tolerant of others’ delays due to uncontrollable circumstances
- Thinks before taking actions
- Ability to remain calm under pressure
- Ensure all policies are administered within ethical and legal standards to minimize litigation exposure
- Understands all aspects of job responsibilities
- Familiar with FHLMC, FNMA, FHA, VA, MASS Housing and NHHFA Housing Guidelines RI Housing & Construction Loans, USDA / State Housing programs
- Experienced in the Encompass platform software.
Responsibilities
- Complete closing screens in System
- Prepare closing packages
- Communicates with Closing Attorney
- Complete the Closing Checklist
- Communicates with Sales staff
- Complete Cure calculation
- Prepare the Wire Breakdown
- Review Closing Disclosures for accuracy, min investment, etc.
- Responds quickly to all Post-Closing notifications
- Prepares revised Closing Documents when necessary
- Assists Post Closing Department with questions regarding Closed Loan Files
- Remains familiar with frequently changing investor guidelines and procedures
- Cross-trains and assists with other Team-related functions as necessary
- Maintains up-to-date procedures for all functions performed
- Performs other duties as requested.
Benefits
- Eastern offers a robust benefits and retirement package.
- Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
