Mortgage Clerk R8595

Chickasaw Nation Industries•Saint Louis, MO

35d

About The Position

The Mortgage Clerk plays a crucial role in the daily administration of customer activities, specifically providing administrative support services to the USDA. This position involves a variety of tasks, including generating letters, reviewing documents, entering data, and conducting quality assurance activities to ensure smooth operations and customer satisfaction.

Requirements

The ability to obtain, maintain and access classified information at the Public Trust level.
Basic mathematics skills.
Prior customer service experience required.
High School or GED Diploma and a minimum of seven (7) years relevant experience, or a Associates degree and a minimum of (5) years relevant experience; or equivalentbination of education/experience.

Responsibilities

Data entry, imaging documents, sort/scan iing mail, prepare UPS labels for overnight mailings.
Research accounts, investigate unauthorized assistance cases, provide resolution.
Works and imports correspondence in the Electronic Customer File, work correspondence in the Electronic Customer File, work and import correspondence in the Electronic Customer File.
Responds to phone calls, voicemails, status calls, and emails, provide customer service support via email and phone.
Procures information from Insurance Companies via Telephone, update insurance information in LoanServ, issue payments to insurancepanies.
Process tasks in LoanServ, process charge off and debt cancellations, process Skip trace information.
Document global system notes in Sagent.