Mortgage Clerk R8433

Chickasaw Nation Industries • Saint Louis, MO

80d

About The Position

The Mortgage Clerk plays a crucial role in the daily administration of customer activities, specifically providing administrative support services to the USDA. This position involves a variety of tasks, including generating letters, reviewing documents, entering data, and conducting quality assurance activities to ensure smooth operations and customer satisfaction.

Requirements

• The ability to obtain, maintain and access classified information at the Public Trust level.
• Basic mathematics skills.
• Prior customer service experience required.

Nice To Haves

• Associate's degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience.

Responsibilities

• Data entry, imaging documents, sort/scanning mail, prepare UPS labels for overnight mailings.
• Research accounts, investigate unauthorized assistance cases, provide resolution.
• Works and imports correspondence in the Electronic Customer File.
• Responds to phone calls, voicemails, status calls, and emails, provide customer service support via email and phone.
• Procures information from Insurance Companies via Telephone, update insurance information in LoanServ, issue payments to insurance companies.
• Process tasks in LoanServ, process charge off and debt cancellations, process Skip trace information.
• Document global system notes in Sagent.

Benefits

• Medical
• Dental
• Vision
• 401(k) Immediate Vesting
• Company Life Insurance
• Short-Term and Long-Term Disability Insurance
• Professional Development Assistance
• Legal Aid Assistance Program
• Family Planning / Fertility Assistance
• Personal Time Off
• Observance of Federal Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree