Mortgage Claims Specialist III - Remote
About The Position
Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are seeking to fill the role of Claims Specialist III. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
Requirements
- High School Diploma or equivalent required.
- 4 - 5 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field.
- Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process.
- Strong knowledge of foreclosure process and appropriate guidelines.
- LPS-MSP (Mortgage Servicing Platform) experience.
- Ability to manage time and priorities.
- Ability to make sound decisions and resolve issues.
- Ability to work independently and effectively meet deadlines.
- Ability to communicate effectively in writing, in person, and by telephone.
- Ability to use Microsoft Office applications, specifically, Excel and Word.
- Ability to maintain strict confidentiality.
Responsibilities
- Prepare mortgage insurance claims on all agencies or investor - acquired properties.
- Complete reconciliation of all advances to be included in the claim.
- Validate all the necessary supporting documents needed for the claim.
- Maintain clear records and reports for management regarding daily production.
- Conduct internal department quality control audits of post claim activities.
- Identify current trends that would result in additional training measures to be utilized by Supervisors.
- Complete internal department quality assurance audit prior to claim submission.
- Assist with updating appropriate workstations for claim payments.
- Assist with post claim agency/client demands.
- Follow up and track payment of filed claims.
- Conduct miscellaneous research to complete daily tasks.
- Conduct research for post-claim activities such as “missing documents and/or agency inquiries”.
- Complete tasks queue and notate internal system accordingly.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
