Mortgage Branch Operations Manager
About The Position
Reporting to the VP, Mortgage Operations, this position is responsible for leading branch-level processing activities, directly managing a team of loan processors, and maintaining a personal pipeline to support branch production goals. This role ensures operational excellence, regulatory compliance, and timely high-quality loan delivery across all channels. This position utilizes advanced expertise in Encompass and a thorough understanding of conventional, FHA, VA, USDA, and business-purpose loan programs to guide the loan processing team, resolve complex operational issues, and drive consistent loan quality through effective training, system support, and cross-functional collaboration.
Requirements
- Bachelor's Degree in Business, Finance, or related field (or equivalent combination of years of experience with High School Diploma/GED)
- 5+ years' experience in mortgage operations, including loan processing and pipeline management
- Strong knowledge of conventional, FHA, VA, USDA, and business-purpose loan programs
- Proficient in Encompass LOS
- Prior experience working in a fast-paced, deadline-driven environment
- Strong skills and experience in MS Word, Excel, and PowerPoint
- Strong verbal and written communication skills
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
- Collaborative and consultative work style; high team-orientation
- Effective management skills to include talent selection, training, coaching, and performance management
- Demonstrated ability to foster an environment of positive engagement and trust
- Open to change; agile; high learning agility
- Strong analytical skills coupled with sound judgement
- Strong problem-solving abilities
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Demonstrated ability to establish credibility for recognizing and supporting the organization's culture, values, and priorities
- Strong project management skills
- Strong attention to detail; strong quality and compliance orientation
- Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
- Self-directed; ability to proactively ask questions and surface issues/ concerns
- Professional maturity, integrity, and the ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
Nice To Haves
- Previous experience managing people and leading teams is highly preferred
Responsibilities
- Leading branch-level processing activities
- Directly managing a team of loan processors
- Maintaining a personal pipeline to support branch production goals
- Ensuring operational excellence
- Ensuring regulatory compliance
- Ensuring timely high-quality loan delivery across all channels
- Guiding the loan processing team
- Resolving complex operational issues
- Driving consistent loan quality through effective training, system support, and cross-functional collaboration
Benefits
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Number of Employees
501-1,000 employees
