Mortgage Branch Operations Manager; BR 66 - Wilson; 10.1.2025

Texana Bank National Association•Keller, TX

10d

About The Position

The Branch Operations Manager is responsible for overseeing the daily administrative and operational functions of the mortgage branch. This role ensures consistent execution of internal processes, supports compliance and productivity efforts, and serves as a central point of coordination across departments. Duties include managing employee workflows, facilitating team communications, and overseeing timecard approvals and operational reporting.

Requirements

Bachelor’s degree or equivalent work experience in business, operations, or finance
5+ years in mortgage operations or a similar environment, with demonstrated leadership capabilities
Strong organizational, communication, and time management skills
Experience with loan origination systems, payroll/timekeeping platforms, and document management tools
Ability to manage competing priorities and maintain confidentiality
Knowledge of mortgage regulations and workflow best practice

Responsibilities

Manage day-to-day branch operations to ensure efficiency, accuracy, and compliance with company standards
Oversee timecard review and approval, ensuring accurate payroll processing and adherence to scheduling policies
Coordinate with processing, underwriting, and sales teams to streamline pipeline activities and resolve operational issues
Monitor loan file workflows to support timely closings and reduce bottlenecks
Track and report branch performance metrics and escalate operational concerns as needed
Maintain internal controls over document retention, client files, and system usage
Act as liaison between branch staff and corporate departments (HR, IT, Compliance, etc.)
Support training, onboarding, and ongoing development of operational team members
Assist branch leadership with audits, vendor relations, and resource planning
Ensure the physical and digital work environment meets company standards for productivity and data security