Relationship Banking Representative

First National Bank Of Pennsylvania • Pittsburgh, PA

21h

About The Position

This position is primarily responsible for originating residential mortgage loans through e-delivery channels from internal and external referral sources. The incumbent is responsible for building and maintaining strong internal referral relationships, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, supporting all key channel initiatives and sales activities such as cross-sell initiatives, lead management, customer satisfaction results and loan quality and for meeting or exceeding personal production and strategic activity goals.

Requirements

• High School or GED
• 1 years of Job Related Experience
• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Basic Level
• MS PowerPoint - Basic Level
• Must possess a Nationwide Mortgage Licensing System and Registry identifier.

Nice To Haves

• BS or BA degree preferred.
• Experience with Easylender, Uni-form and Genesis

Responsibilities

• Builds relationships with internal referral sources and effectively manages leads in order to achieve expected performance goals.
• Counsels customers on lending options and solutions to meet their needs.
• Supports and facilitates key Bank partnerships.
• Provides excellent service and supports an outstanding e-delivery customer mortgage experience.
• Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing and compliance related expectations.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED